FAQ

FAQ

 Frequently Asked Questions
・About Orders
・About Subscription
・About Payment
・About Shipping and Delivery
・About Cancellation and Return Policy
・About Products
・Contact Us


About Orders

Q. Are customs duties and taxes charged?
No. We bear all customs duties and consumption taxes and there will be no charges to the customer.

Q. I did not receive any order confirmation emails.
(Have you completed shopping?)
Please check the shopping cart as there might be items left in the cart and purchase has not been completed.
If you are a registered member, you can check the results of your order from Order History/Shipment Status" in your Account page. If the contents of your order are reflected, your order has been successfully placed.

(Are there any mistakes in your email address?)
When entering your email address, please make sure that dot is not replaced by comma, and underscore.
If there are any errors in your email address, you will not receive the emails from us. If you have already registered as a member, please check your registered information on your Account page.

(Are the emails in the spam mail folder or the trash folder? )
If your cell phone or smartphone is set to filter emails, or if your provider or security software is set to filter emails, they may be automatically moved to the junk mail folder or deleted.
Please check the spam or trash folder of your email software. Please set up your email software to recieve emails from [cs@d-choice.org]. The settings are different depending on the email software you are using, so please refer to the website of your email software to confirm the settings.

(Is your inbox folder full?)
Emails may be deleted automatically if your incoming mailbox is full. Please delete unnecessary emails to free up space. However, simply moving an email to the trash folder does not mean that the email has been deleted, so please be sure to empty the trash folder.

Q. I get an error message when entering an order.
Error message will appear if characters that cannot be used are entered. Please follow the error message for the item that is causing the error and enter the correct information. Please note that special characters cannot be used.

Q. Can I add items or make changes to my order?
Unfortunately no changes can be made because we are preparing to ship the day after your order is placed. 

Q. Can I combine two orders into one?
Unfortunately no changes can be made because we are preparing to ship the day after your order is placed.


Q. Do you offer gift wrapping service?
We do not offer gift wrapping services.


Q. Are there any merchandisers or stores where I can purchase your products?
We connects customers directly with the manufacturers and therefore our products can be purchased only at our websites directly managed by the manufacturers.

Q. Is there a limit to the number of items I can order at one time?
"We limit the quantity of products purchased in our store to no more than a two-month supply due to personal import regulations.
Depending on the product, the limit is 1 to 4 items per order. We ask for your cooperation in limiting the number of items to ensure smooth customs clearance."

 

About Subscription Purchases

Q. Is there a subscription period?
There are no subscription period and the subscription can be cancelled at any time. However, once the product is ready to be shipped, cancellation is not allowed. If you wish to cancel your subscription, please contact our Customer Center at least 7 days prior to the next scheduled shipment date.

Q. Are subscriptions sent monthly?
Yes, you can set your delivery interval from 1 to 6 months at the time of order. Please click here for more information on subscription delivery.

Q. Can I change the delivery period or order date?
Yes, delivery interval and order date for subscription can be changed from My Page. You can choose from 1 to 6 months between deliveries.

Q. Can I order a subscription and a regular product (a product that is not a subscription) at the same time?
Yes, you can order your first subscription and regular product at the same time. Regular products cannot be included in the second or subsequent shipments of a subscription.

Q. I want to change my subscription items.
If you wish to change your subscription, you must cancel your subscription and place a separate order for a new subscription.

Q. I want to change or cancel my subscription.
You can change or cancel your subscription from "Manage Subscriptions" from your Account page. You can also do so by contacting our Customer Center at [cs@d-choice.org]


About Payments

Q. What credit cards do you accept?
We accept AMEX, DINERS, DISCOVER, MASTER and VISA. 

Q. Can I pay in installments?
No, we do not accept installment payments by credit card. Only lump-sum payments are accepted.

Q. Why is the date in my credit card statement stated one day before the order date?
We are a company based in United States due to time differences, the date on your credit card statement may be one day earlier than the date of your order.

Q. I am worried about entering my credit card number. Is your security safe?
In order for our customers to enjoy online shopping with peace of mind, we have introduced SSL encrypted communication for security measures and privacy protection. We have also installed GeoTrust "EV SSL Certificate" on all pages. EV SSL Certificate makes it easy for customers to confirm that they are on our legitimate site when they access the Doctor's Choice website.


About Delivery

Q. How long does it take to receive my order? Can I track my package?
It takes approximately 10 to 20 days from the time you place your order. Please note that delivery may be delayed due to international shipping conditions and customs clearance since we ship from the United States. (*It may take up to 8 days for delivery due to weekend, holiday season, or customs congestion. Please understand.)
You can check the delivery status of your package by checking the tracking number (inquiry number).

Q. Can you send to address other than my home, such as my place of work?
Personal imports are permitted on the condition that the product is to be used by the person who ordered it, so the product must be sent to the address of the person who ordered it . Please note that if the address is addressed to the name of a company or store, it will be deemed to be for the purpose of sale, and in some cases we may not be able to deliver the product. If you have no choice but to include your company name in the address, please be sure to include the name of the person who placed the order in the address.

Q. I don't want people to know what I bought.
Items will be packaged in plain boxes or general-purpose envelopes. The shipping label will only include our alphanumeric product code and will not include the product name. Please be assured that the contents of the package will be delivered in an unidentifiable condition.

Q. I haven't received my order even after one week from the shipping e-mail.
It takes approximately 10-20 days from the time you place your order to receive your order. Please note that delivery may be delayed due to international shipping conditions and customs clearance, as we ship from the United States.
You can check the delivery status of your package by checking the tracking number (contact number). 


About Cancellation and Return Policy

Q. Can I cancel my order?
In order to deliver your order as soon as possible, we make arrangements to ship your order sequentially after it is confirmed.
Orders cannot be cancelled because we will begin shipping as soon as possible after the order is placed.

Customer Support Center [cs@d-choice.org]

Q. The package was damaged when it arrived
Since we ship from the U.S., the outer box may be crushed or scratched due to impact during shipping. Please understand that we do not accept returns or exchanges unless the product is damaged.

Q. I received the wrong product or a defective product.
We apologise for the inconvenience caused. Please contact our Customer Support Center immediately. We will arrange for reshipment.

About our products

Q. I am concerned about the side effects.
"Supplements are nutritional supplements that are just like food.
However, just as there are compatibility issues with food, such as whether or not it fits your constitution, there are individual differences in how you feel about it.
If you experience any unusual symptoms, please discontinue use and consult your doctor."

Q. I am currently taking medication prescribed by a hospital.
If you are taking any medications, please consult your doctor before using the product.

Q. I am pregnant. Is it safe to take supplements?
Please consult your doctor before use if you are pregnant or nursing.

About Membership registration

Q. Can I order without registering as a member?
You can order regular items without membership registration. However, please note that no points will be given without membership registration.
For regular purchase items, membership registration is required due to the automatic ordering system.

Q. I forgot my password.
Please re-register your password here.
If you have changed your e-mail address since you registered, please contact our customer support center

Q. I cannot log in to place an order.
Please make sure that your e-mail address and password are correct and the Caps lock is turned off and be careful to distinguish between upper and lower case letters.

(Did you set up to accept cookies?)

Your browser may be set to not accept cookies. Please try the following and restart your browser.

Please check if cookies are turned on. If cookies are turned off, please change your cookie settings to on.
Please check if "incognito mode" and "private browse" are turned off. If they are turned on, please change your browser to normal mode.
Clear your cookies and cache. Please note that if you delete all cookies, automatic login, etc. on other sites may be disabled once you delete all cookies. Please be aware of this before proceeding.
The detailed instructions above may vary depending on the device you are using. If you have any questions, please contact the manufacturer of the device you are using.

If you still cannot log in after trying the above

If you still cannot log in after trying the above, please contact our Customer Center.

Q. How can I change my e-mail address or other membership information?
You can change your registered address or e-mail address from My Page.

Q. Can I use my points after my order is confirmed?
Unfortunately, you cannot change the use of points after your order is confirmed.


Recommended Environment

Q. What is the recommended environment?
We recommend the following environment to use our website comfortably.
The latest version of Google Chrome (including Android version)
The latest version of Microsoft Edge
Safari 9 or higher (including iOS version)
We recommend the use of Microsoft Edge.

About Cookies
This website uses cookies. If cookies are disabled in your browser, the site may not display properly. Please enable cookies in your browser settings when viewing this site.

Contact Us

Q. Where can I contact you?
Please contact our Customer Support Center [cs@d-choice.org] or click here to contact us anytime.